Privacy Policy for App UsersThis Privacy Policy outlines how we collect, use, disclose, and protect personal information when individuals use our app to access counseling and listener services. By using our app, users agree to the terms outlined in this Privacy Policy.
1. Information We Collect: – Personal Information: When users register on our app, we collect personal information such as their name, contact details, and any other information provided during registration. – Session Information: We collect session-related information, including chat logs, call records, and any other data exchanged during counseling or listener sessions. – Usage Data: We may collect usage data such as device information, app usage patterns, and IP addresses to improve our services and ensure the security of our platform.
2. Use of Information: – Personal Information: We use users’ personal information to create and maintain their accounts, facilitate session bookings, and personalize their app experience. – Session Information: Session-related information is used to provide counseling or listener services, maintain session records, and ensure the quality of services delivered. – Usage Data: Usage data is used to analyze app performance, troubleshoot technical issues, and improve user experience.
3. Data Security: – We implement security measures to protect users’ personal and session-related information from unauthorized access, disclosure, alteration, or destruction. – Access to users’ data is restricted to authorized personnel only, and all data transmission is encrypted to safeguard confidentiality.
4. Data Sharing: – We do not sell users’ personal information to third parties for marketing purposes. – Session-related information may be shared with therapists, counselors, or listeners solely for the purpose of delivering counseling or listener services effectively.
5. Consent: – By using our app and accessing our services, users consent to the collection, use, and disclosure of their personal and session-related information as outlined in this Privacy Policy.
6. Changes to Privacy Policy: – We reserve the right to update this Privacy Policy periodically. Users will be notified of any changes, and continued use of our app constitutes acceptance of the revised Privacy Policy.
7. Contact Us: – If users have any questions or concerns regarding this Privacy Policy or the handling of their personal information, they can contact us at [[email protected]].This Privacy Policy is effective as of February12 ,2024 ,and applies to all users accessing counseling and listener services through our app.