Effective Date: JUNE 16, 2026
This Privacy Policy explains how Heed Wellness (“we,” “our,” or “us”) collects, uses, stores, protects, and deletes personal information when users access our counseling and listener services through the Heed Wellness mobile application.
By using our application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When users create an account, we may collect:
- Name
- Email address
- Phone number
- Profile information provided by the user
Session Information
To provide counseling and listener services, we may collect:
- Chat messages
- Session records
- Call records
- Notes or information shared during sessions
Usage Information
We may automatically collect:
- Device information
- IP address
- App usage data
- Crash logs and diagnostics
- Analytics data
2. How We Use Information
We use the collected information to:
- Create and manage user accounts
- Provide counseling and listener services
- Schedule and manage sessions
- Improve app performance and user experience
- Maintain platform security
- Comply with legal obligations
3. Data Security
We implement reasonable technical and organizational security measures to protect user information from unauthorized access, alteration, disclosure, or destruction.
Access to user information is restricted to authorized personnel who require the information to perform their duties.
4. Data Sharing
We do not sell personal information to third parties.
We may share information only:
- With counselors, therapists, or listeners as necessary to provide requested services
- When required by law or legal process
- To protect the safety, rights, or property of users or others
5. Data Retention
We retain user data only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.
- Account information and session-related data are retained while the user’s account remains active.
- If a user requests account deletion, the account will be deleted.
- Certain app usage logs, analytics data, and technical records may be retained for up to 30 days after account deletion for security, fraud prevention, troubleshooting, legal compliance, and operational purposes.
- After the 30-day retention period, such data will be permanently deleted or anonymized.
6. Account Deletion and User Data Deletion
Users may request deletion of their account and personal data at any time.
To request account deletion, users must send an email to:
The request should include sufficient information to identify the account.
Upon receiving a valid deletion request:
- The user’s account will be deleted.
- Personal information associated with the account will be removed from active systems.
- Certain technical, security, and usage records may be retained for up to 30 days as described in the Data Retention section.
- After the retention period, remaining personal data will be permanently deleted or anonymized unless retention is required by applicable law.
7. User Rights
Users may contact us to:
- Access their personal information
- Correct inaccurate information
- Request the deletion of their account and personal data
- Ask questions regarding our privacy practices
Requests can be sent to:
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Users will be notified of material changes through the application or by other appropriate means. Continued use of the application after updates become effective constitutes acceptance of the revised Privacy Policy.
9. Contact Us
If you have questions about this Privacy Policy or our data handling practices, please contact:
Heed Wellness
Email: [email protected]