Therapist privacy policy

Therapist privacy policy

Privacy Policy for Therapists App 

Effective Date: October 26, 2023

Welcome to Heed Wellness Co.! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you register as a therapist on our platform. Heed connects individuals seeking mental health support with qualified professionals like yourself, and we understand the importance of safeguarding your privacy and ensuring responsible data practices.

Your Privacy is Paramount

We recognize that you entrust us with sensitive information, and we are committed to upholding the highest standards of data privacy and confidentiality. This policy aims to provide transparency and empower you to make informed decisions about your data.

Information We Collect:

Account Information:

     

      • Required: Name, email address, phone number, location (country/region), professional licenses and certifications, proof of qualifications,Brief bio, photo, areas of specialization, preferred appointment times etc.

      • Usage Information:

      • Date and time of sessions

      • Duration of sessions

      • Type of services provided

      • Client demographics (anonymized, with consent)

      • Communication Information:

      • Content of chats and audio,video recordings of sessions

      • Client feedback and reviews

      • Payment Information:

      • Processed securely through a third-party payment provider (we do not store full details)

      • How We Use Your Information:

      • Matching Clients: Connect you with suitable clients based on your qualifications, experience, and client needs.

      • Facilitate Communication: Enable seamless communication and service delivery between you and your clients.

      • Platform Improvement: Analyze anonymized usage data to enhance platform functionality and user experience.

      • Marketing (Opt-in): Send you promotional emails about our services (with unsubscribe option).

      • Legal Compliance: Adhere to applicable laws and regulations (e.g., reporting mandatory disclosures).

      • Quality Assurance: Conduct periodic reviews to ensure adherence to platform standards and ethical guidelines (with appropriate anonymization).

      • Disclosure of Your Information:

      • Shared with Clients: Information necessary for communication and service delivery, with client consent.

      • Third-Party Service Providers: Data storage, payment processing, platform maintenance (bound by strict confidentiality agreements).

      • Legal Authorities: As required by law, court orders, or to prevent harm to individuals.

      • Your Choices:

      • Access, Update, Delete: Manage your personal information through your account settings.

      • Opt-out of Marketing: Unsubscribe from promotional emails through the link provided.

      • Data Security:

      • We employ robust security measures, including encryption, access controls, and regular security audits.

      • We do not sell or share your personal information with third parties for their marketing purposes.

      • Confidentiality and Client Data:

      • We adhere to strict confidentiality guidelines regarding client information.

      • We will not disclose any client information, except as required by law or to prevent harm.

      • Changes to this Policy:

      • We may update this policy periodically.

      • We will notify you of any changes by posting the updated policy on our platform.

      • Contact Us:

      • By registering as a therapist on Heed Wellness Co., you acknowledge that you have read and understood this Privacy Policy.

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